Effective Date: June, 2026
Synergy Hotel Booking (“Synergy,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, partners, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile applications, booking services, and related platforms.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following categories of information:
Full name
Email address
Phone number
Residential or billing address
Date of birth (where required)
Nationality
Identification details required for hotel reservations
Emergency contact information
Hotel reservations and travel details
Check-in and check-out dates
Room preferences
Guest information
Special requests submitted during booking
Payment card details
Billing information
Transaction history
Payment information is processed through secure third-party payment providers. Synergy Hotel Booking does not store complete payment card details on its servers.
IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and tracking technologies
We use your information to:
Process and manage hotel reservations
Facilitate payments and refunds
Communicate booking confirmations and updates
Provide customer support
Improve our services and user experience
Verify customer identity
Prevent fraud and unauthorized activities
Comply with legal and regulatory obligations
Conduct analytics and business performance reporting
Send promotional communications where permitted by law
We may share your information with:
To facilitate and fulfill your reservation requests, relevant booking information may be shared with participating hotels and accommodation providers.
We may engage trusted third-party service providers for:
Payment processing
Customer support
Website hosting
Data analytics
Email communication services
We may disclose information where required by law, court order, government request, or regulatory obligation.
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.
We do not sell, rent, or trade personal information to third parties for their marketing purposes.
We implement appropriate technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:
Secure Socket Layer (SSL) encryption
Access controls and authentication procedures
Regular security monitoring
Data backup and recovery processes
While we strive to protect your information, no method of transmission over the internet can be guaranteed as completely secure.
Synergy Hotel Booking uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance customer experience
Support marketing and advertising activities
Users may adjust browser settings to refuse cookies; however, certain features of the platform may not function properly.
We retain personal information only for as long as necessary to:
Fulfill booking and service obligations
Maintain business records
Resolve disputes
Enforce agreements
Comply with applicable laws and regulations
When information is no longer required, it will be securely deleted or anonymized.
Subject to applicable laws, users may have the right to:
Access personal information held by us
Request correction of inaccurate information
Request deletion of personal information
Restrict or object to certain processing activities
Withdraw consent where applicable
Request data portability
Requests may be submitted through our designated contact channels.
Where necessary, personal information may be transferred, processed, and stored in countries outside your location. We take appropriate measures to ensure adequate protection of transferred data.
Our website and applications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms.
Users are encouraged to review the privacy policies of third-party websites before providing personal information.
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.
Continued use of our services following any changes constitutes acceptance of the updated Privacy Policy.
For questions, requests, or concerns regarding this Privacy Policy or the processing of personal information, please contact us.
By using Synergy Hotel Booking services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
For production use, I recommend having a legal professional review the policy to ensure compliance with the Nigeria Data Protection Act (NDPA) 2023 and any jurisdictions where Synergy Hotel Booking operates.
