Anabel Apartments & Suites

PRIVACY POLICY Anabel Apartments And Suites is committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services. 1. Information We Collect We may collect the following categories of personal data: ● Full name and contact details ● Email address and telephone number ● Residential or billing address ● Valid identification details required for check-in ● Reservation and stay history ● Payment and transaction records ● Communication records ● Website usage data through cookies and analytics tools 2. Purpose of Data Collection We collect and process personal information to: ● Process and confirm reservations ● Facilitate check-in and check-out procedures ● Provide accommodation and hospitality services ● Process payments securely ● Communicate booking confirmations and updates ● Improve service delivery and guest experience ● Meet regulatory and legal obligations ● Send promotional communications where consent is given 3. Information Sharing We do not sell or rent personal information. Data may only be shared with: ● Secure payment processors ● Booking and IT service providers ● Legal and regulatory authorities where required ● Operational partners directly supporting your stay 4. Data Security We apply reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. 5. Cookies Our website may use cookies to enhance browsing and booking functionality. Guests may disable cookies through their browser settings. 6. Data Retention Personal data is retained only for as long as necessary for operational, legal, and compliance purposes. 7. Your Rights Guests may request access, correction, or deletion of personal data where legally permissible. BOOKING, RETURN & REFUND POLICY 1. Reservation & Payment All reservations must be confirmed with full or partial payment as stated at the time of booking. 2. Check-In and Check-Out ● Standard Check-In Time: From 2:00 PM ● Standard Check-Out Time: By 12:00 Noon ● Early check-in or late check-out is subject to availability and may attract additional charges. 3. Complimentary Breakfast Complimentary breakfast is provided where indicated in the room package. It is served during designated breakfast hours and is non-transferable and non-redeemable for cash. 4. Cancellation & Refunds ● Cancellations made 48 hours or more before check-in may qualify for a refund minus processing fees. ● Cancellations made less than 48 hours before check-in are generally non-refundable. ● No-show reservations are non-refundable. 5. Date Modifications Booking date changes are subject to room availability and rate differences. 6. Early Departure Early check-out after stay has commenced does not qualify for a refund unless approved by management under exceptional circumstances. 7. No Pets Policy Pets are not permitted within the apartment premises for hygiene and safety reasons. 8. Guest Conduct Guests are expected to maintain proper conduct and respect property rules. Management reserves the right to refuse or terminate stay for violations without refund. 9. Refund Processing Approved refunds are processed within 5–10 business days through the original payment method. PRIVACY POLICY respects guest privacy and is committed to responsible handling of personal information. This policy explains how guest data is collected, used, and protected. 1. Information Collected We may collect: ● Names and contact details ● Email and phone numbers ● Government-issued ID for check-in ● Payment information ● Reservation history ● Website interaction data 2. Use of Information Information is used to: ● Confirm and manage reservations ● Deliver accommodation services ● Support guest communication ● Improve operations ● Meet legal requirements ● Send marketing communications with consent 3. Information Disclosure We only share data with: ● Payment gateways ● Booking platform providers ● Regulatory authorities when required ● Essential service vendors We do not sell personal data. 4. Security We maintain reasonable safeguards to protect personal information. 5. Cookies & Analytics We use cookies to improve website functionality and user experience. 6. Retention Data is stored only as long as necessary for business and legal purposes. 7. Rights Guests may request access or correction of personal data subject to legal limits. ________________________________________ BOOKING, RETURN & REFUND POLICY 1. Booking Confirmation Reservations are confirmed upon payment or approved deposit. 2. Check-In and Check-Out ● Check-In: From 2:00 PM ● Check-Out: By 12:00 Noon ● Early or late requests depend on availability and may incur charges. 3. Complimentary Breakfast Selected room packages include complimentary breakfast served within scheduled hours. This benefit cannot be exchanged for cash or transferred. 4. Cancellation Policy ● Cancellation 48 hours before check-in — eligible for partial/full refund less fees. ● Cancellation within 48 hours — typically non-refundable. ● No-shows — non-refundable. 5. Reservation Changes Date or room changes are subject to availability and possible rate adjustments. 6. Early Check-Out No refund is guaranteed for unused nights after check-in unless approved by management. 7. No Pets Allowed Pets are strictly not allowed on the property. 8. Property Rules Guests must comply with apartment policies regarding noise, safety, and property care. Violations may result in removal without refund. 9. Refund Timeline Approved refunds are processed within 5–10 working days via original payment method.