Effective Date: June 2026
Welcome to Synergy Hotel Booking (“Synergy,” “we,” “our,” or “us”). These Terms of Use govern your access to and use of our website, mobile applications, booking platform, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms of Use. If you do not agree with these Terms, you should not use our Services.
Synergy Hotel Booking is an online travel agency (OTA) that facilitates hotel reservations and accommodation bookings by connecting travelers with hotels, apartments, resorts, and other accommodation providers.
Synergy acts as an intermediary between guests and accommodation providers and is not the owner, operator, or manager of the listed properties unless otherwise stated.
By using our Services, you represent and warrant that:
You are at least 18 years of age.
You possess the legal authority to enter into binding agreements.
All information provided by you is accurate, complete, and current.
You will use the Services in compliance with applicable laws and regulations.
Certain features of our Services may require account registration.
You agree to:
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities conducted under your account.
Notify us immediately of any unauthorized access or security breach.
Synergy reserves the right to suspend or terminate accounts that violate these Terms.
When making a reservation through our platform:
You agree to provide accurate guest and payment information.
Reservations are subject to availability and confirmation by the accommodation provider.
Booking confirmations are sent electronically to the contact details provided during the reservation process.
Guests are responsible for reviewing all booking details before finalizing reservations.
Synergy reserves the right to refuse, cancel, or modify bookings where fraud, errors, technical issues, or policy violations are suspected.
Prices displayed on the platform are provided by accommodation partners and may include taxes, fees, or service charges as indicated during the booking process.
By making a reservation, you authorize the applicable payment method to be charged for:
Accommodation fees
Applicable taxes
Service fees
Additional charges disclosed during booking
Synergy is not responsible for pricing errors caused by accommodation providers, technical malfunctions, or third-party systems.
Cancellation, modification, and refund policies vary by property and reservation type.
Users are responsible for reviewing the specific booking conditions before confirming reservations.
Refunds, where applicable, will be processed according to:
The property’s cancellation policy
Payment provider processing timelines
Applicable legal requirements
Synergy reserves the right to charge administrative fees where permitted by law.
Accommodation descriptions, photos, amenities, ratings, and availability are provided by accommodation partners.
While we strive for accuracy, Synergy does not guarantee:
The completeness of property information
Availability of specific amenities
Accuracy of photos
Continuous availability of listed properties
Guests should verify important information directly with the accommodation provider when necessary.
Users agree not to:
Use the platform for unlawful activities.
Submit false, misleading, or fraudulent information.
Interfere with the operation or security of the platform.
Attempt unauthorized access to systems or data.
Upload malicious software or harmful content.
Infringe intellectual property rights.
Violation of these provisions may result in account suspension, termination, or legal action.
All content available on the Synergy Hotel Booking platform, including:
Logos
Trademarks
Software
Website design
Text
Images
Databases
remains the property of Synergy Hotel Booking or its licensors and is protected by applicable intellectual property laws.
Users may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.
Our platform may contain links to third-party websites, payment providers, mapping services, and accommodation partners.
Synergy is not responsible for:
Third-party content
Third-party services
External websites
Third-party privacy practices
Use of third-party services is at the user’s own risk.
To the maximum extent permitted by law, Synergy Hotel Booking shall not be liable for:
Indirect or consequential damages
Loss of profits or revenue
Business interruption
Data loss
Property-related disputes
Actions or omissions of accommodation providers
Our total liability arising from any booking shall not exceed the amount paid by the user for the relevant reservation.
You agree to indemnify and hold harmless Synergy Hotel Booking, its directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, and expenses arising from:
Your use of the Services
Violation of these Terms
Breach of applicable laws
Infringement of third-party rights
Your use of our Services is also governed by our Privacy Policy, which explains how personal information is collected, processed, and protected.
By using the platform, you consent to the practices described in our Privacy Policy.
We reserve the right to suspend or terminate access to the platform without prior notice if:
These Terms are violated.
Fraudulent activity is suspected.
Required by law or regulatory authorities.
Necessary to protect the integrity of our Services.
Synergy shall not be liable for delays or failure to perform obligations due to circumstances beyond its reasonable control, including:
Natural disasters
Government actions
Pandemics
Internet outages
Cybersecurity incidents
Labour disputes
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising from the use of the Services shall be subject to the exclusive jurisdiction of the competent courts of Nigeria.
Synergy Hotel Booking may update these Terms of Use from time to time.
Updated versions will be published on our platform with a revised effective date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
For questions regarding these Terms of Use, please get in touch with us.
By using Synergy Hotel Booking, you acknowledge that you have read, understood, and agreed to these Terms of Use.
